Shipping Policy

Order Cut-off Time 5:00 PM - (GMT -05:00) eastern standard time (New York)

We deliver most products within the USA in 1-5 business days. Our primary warehouse is located in Vista, CA and ships only to the USA.

Your tracking information may show the same status for 1-5 days until it clears the appropriate customs in your respective country. After clearing customs you will see your tracking information update regularly. If there are any additional issues with your tracking after 5 days please email us at  info@omgpetstuff.com 

Shipping Fees:

Shipping costs are calculated at check out. Depending on weight and type of product, shipping costs will vary. Shipping  is fulfilled by USPS. You can estimate the shipping cost of most products by accessing the USPS shipping estimator tool here.

What happens if my address is wrong or doesn't get delivered?

Please make sure your shipping information is correct and includes any suite or unit number. Contact us immediately if you notice any issues with the shipping address you input so we can change it ASAP.

Orders may appear to be stuck while waiting to be cleared by Customs in the destination country. Typically, you will see an “Acceptance” tracking update until the package has been cleared by customs. Once the package has been cleared the courier will update tracking information until the package arrives at your door. If you think there may be a larger issue with your package please contact us at info@omgpetstuff.com

Order Tracking
You can use the tracking number in the email we provide you from us to see when your order ships to find out its current status. Please allow up to 48 hours before requesting tracking information.

Canceling Orders
If you change your mind after placing an order on the website,  please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped. Please contact us by e-mail at info@omgpetstuff.com immediately. We cannot guarantee a cancellation of your order if we do not receive notice immediately. 


Customer Support : 9:00 am to  5:00 Pm

Address: 45 Houghton Road ,Northfield ,Ohio 44067 , United States 

Email: info@omgpetstuff.com

Phone: +1(888) 617-4649