Frequently Asked Questions
Q: What kind of products do you offer?
A: We mainly offer cat, dog and bird supplies.
Q: Do you offer refunds?
A: Yes, we offer refunds on unused merchandise for up to 30 days.
Q: Where do you ship to?
A: We ship to the USA only at this time.
Q: How long does it take for my order to arrive?
We deliver select products within the USA in 1-5 business days. Some packages coming from other warehouses arrive within 5-8 business days of you receiving tracking information. Our warehouse is located in Vista, CA.
Q: Do you have a loyalty program?
A: Yes, we have a loyalty program where you can earn points on purchases that can be redeemed for discounts on future orders. Please subscribe to our newsletter to receive discounts and special deals.
Q: What payment methods do you accept?
We accept the following forms of payment:
- Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
- PayPal: Securely process payments through your PayPal account.
- Apple Pay: For quick and convenient transactions on supported devices.
- Google Pay: Fast and secure payments using your Google account.
Q: How do I contact customer service?
A: You can contact us through our website's contact form, or email us at info@omgpetstuff.com . We strive to respond to all inquiries within 24 hours. We will get in touch with you immediately if there is an issue with your order. You can also call our toll free number at +1(888) 617-4649 for immediate assistance Monday through Friday 9AM to 6PM Eastern Standard Time.
Q: How often do you restock your products?
A: We restock our products on a regular basis, but it can depend on our suppliers' availability. If you are interested in a specific product that is currently out of stock, please contact us to inquire about restocking timelines.
